Focusing on managing the techniques that produce or deliver services and goods, hotel management and functions is at the heart of fruitful and profitable accommodation businesses.
With businesses management impacting the complete hotel, including the size, quantity, quality, price, profitability and speed of the delivery of services, it is essential that industry leading management procedures are embedded within hotel management.
As a function, hotel businesses management has changed significantly in recent years, in response to advancing technologies; many of which are core to the experience of friends and visitors.
Additionally, new concepts such as Total Quality Management and the attainment of national and international awards which provide as benchmarks for the quality of hotel lines, have greatly afflicted the management and functions of hotels.
Today, advancement in technology, hotel management has improved a lot in functions of the hotel, as well as permits to better meet the needs of their customers. Information communication technology is becoming an integral element of practically all commercial and other enterprises. (Edmonton hotel is one of the best examples of hotel and hospitality industry.)
Featuring a variety of benefits to a hotel, across a variety of activities, information communication technologies have impacted after the location of hotel management and functions in the following areas:
a. Information storage capacity
b. Processing of large amount details
c. Instant access to data with advanced search operation
d. Instant response to customer queries
e. Real time information about stock, customers, concerns and hotel performance
f. Use of data from a variety of onsite and offsite locations
g. Decreased staff and administration bills